Are the products sold by AGOOD.DESIGN original?

AGOOD.DESIGN interiors cooperates with various manufacturers, their agents, is a retailer or a distributor of brands available on our site. The products you have purchased come directly from the manufacturer and will be accompanied by instruction manuals, original packaging and serial numbers, if applicable.

Are the products sold by AGOOD.DESIGN covered by a guarantee?

Any products you purchase on AGOOD.DESIGN are provided with a legal Guarantee of Conformity, in compliance with the law set in forth.

How do i place an order?

Shopping on AGOOD.DESIGN is easy!
1. Be inspired and choose the products you wish to purchase.
Use the search bar to find a specific product or browse by category to find your favorite.
2. Configure your product...
Through the drop-down menus on each page set up the product by choosing the features from the list and preview the product in the picture gallery.
3. ... and add it to your cart
Once you have configured your product, select the quantity you want and click to add directly to your shopping cart.
4. Finalize the order in 4 steps
Enter your billing and shipping information, make sure it's all correct and proceed to payment. You will receive an order confirmation email a few minutes after the transaction is completed, indicating the order number necessary to report any issue to our customer service.

Are payments secure?

The payment information you enter when ordering (credit card number, security code) are processed through connections that use Secure Sockets Layer protocol (SSL) and are not stored in any way on our systems.

Which payment methods are accepted?

You can pay easily and securely with ApplePay, PayPal, Credit Cards, bank or instant transfer. For payments with cryptocurrency please contact our customer service.

Are cryptocurrency accepted as a payment method?

For payments with cryptocurrency please contact our customer service.

I placed an order. Can i cancel it?

Due to administrative reasons, unfortunately it is not possible to cancel an order after its submission. You can always exercise your right of withdrawal in accordance with the law, as defined in our Return Policy.

When will i receive the product i have purchased?

Most of the products on our site are made specifically for you, upon receipt of your order. This gives a higher value to your purchase, but requires a reasonable time for production, quality control and shipping before you receive your product. For further information, please contact our customer service.

How much are the shipping costs?

You will see your shipping costs at checkout. Most products sold (and shipped) on AGOOD.DESIGN have free shipping. If that is not the case, you will be asked for a contribution proportional to the value of the product you wish to purchase. You can still get free shipping by adding multiple products from the same company to yout shopping cart.

To which countries do you ship?

We can deliver worldwide. However, some products may not be available for delivery in all geographical areas. Through a preselection of the country based on the IP address or using the dropdown menu, you will be able to view the products for sale in your country and relative shipping costs. The availability of shipping in the geographical area indicated will always be confirmed on the purchase form.

Can i track the shipment of the product?

Upon delivery of the goods to the carrier selected, you will receive an email with shipping details. For deliveries by express courier, you will be provided with the tracking number with which you can track the package. For deliveries by specialized carrier, we will not be able to provide you with a tracking number, but you will be contacted directly by the carrier chosen to agree on the date and time of delivery.

I received the product but it’s not my liking. Can i return it?

If you're not happy with your purchase, you will be able to return it within 14 days of receipt and receive a full refund. Attention: customized and made to order products cannot be returned. You can find more information in our Return Policy.

I received a damaged product. What should i do?

If upon opening of the packaging, the product you purchased is damaged, send an email to we@agood.design within 3 (three) days after delivery, describing accurately the nature of the damage and attaching a photo of the damaged product and packaging. We suggest that you retain the original packaging and delivery document. We will replace the damaged product as soon as possible, but we reserve the right to offer a monetary refund as an alternative to replacement.

How can i contact your Customer Service?

You can contact our customer service at + 371 2552 8888 Mon-Fri 9 am -1 pm / 2-6 pm (GMT+2), excluding Bank holidays and public holidays or any time, you can contact us via email or Contact form on our website. We will respond as soon as possible.

I would like to make a gift, but i don’t know what to buy. Is it possible to buy a gift card?

Gift Card is the perfect gift for professionals and design lovers! Practical and secure, it allows you to choose freely from all the products in the catalog. Purchase a Gift Card in the amount desired, and within one working hour (GMT +1) you or recipient to whom you want to present it will receive it via email with your personalized message. Available in 4 different denominations ( 200, 500, 1000 and €5000), the Gift Card does not handle residual credit so the amount must be spent at one time. If your order total exceeds the value of the Gift Card, the difference must be paid using another payment method among those allowed. The Gift Card is valid for 12 months from the date of issue and can be used to purchase discounted products. You cannot use it with any other ongoing initiatives that require the use of a promotional code.

Here is a step-by-step guide on how to use the gift card option on AGOOD.DESIGN interiors website:

1. Visit the Gift Card page: On the agood.design interiors website, navigate to the Gift Card page by clicking on the "Gift Cards" link in the top navigation bar.

2. Select a Gift Card Amount: Choose one of the four available gift card amounts - 200, 500, 1000, or 5000 - by clicking on the corresponding button.

3. Add to Cart: Once you've selected a gift card amount, click the "Add to Cart" button to add the gift card to your shopping cart.

4. Checkout: Once you've added the gift card to your cart, click on the shopping cart icon in the top navigation bar to proceed to checkout.

5. Enter Recipient Details: During checkout, you'll have the option to enter the recipient's email address and a personalized message. Fill in the required fields and proceed to payment.

6. Payment: Choose a payment method and complete the transaction.

7. Receive Gift Card: After the transaction is complete, the gift card will be delivered to the recipient's email address. The recipient will receive an email with the gift card code and instructions on how to redeem it.

8. Redeem Gift Card: The recipient can use the gift card code during checkout to purchase any product or service on the agood.design interiors website.

9. Gift Card Validity: Remind the recipient that the gift card is valid for one year from the date of purchase, and encourage them to use it before it expires.

10. Gift Card Support: If the recipient has any questions or concerns about the gift card, they can contact the customer support team for assistance.

We hope you enjoy using the gift card option on AGOOD.DESIGN interiors website, and thank you for choosing our products and services. If you have any questions or feedback, please don't hesitate to reach out to us.