Ecommerce Terms and Conditions – AGOOD.DESIGN
1. Recitals of Consideration
1.1. These general conditions of sale and use hereby indicated (hereinafter the "General Conditions") shall apply to the EU territories. The General conditions are regulated by the Directive 2011/83/Eu of the European Parliament and of the Council of 25 October 2011 on consumer rights. These General Conditions shall be applied exclusively to online purchases.
1.2. Company details
GOLDNBEE SIA
Jauna Mezaparka 36, LV-1014, Riga, Latvia,
VAT number: LV40103558050
Registration date 21.06.2012
Tel: +371 2552 8888
Email: we@agood.design
1.3. This document is legally binding for both parties, as it is the agreement between the web user, also mentioned as the "Client", and GOLDNBEE SIA (hereinafter “AGOOD.DESIGN”). By using our navigation services on our site and our ecommerce services you are requested to accept our General Conditions hereby listed.
2. General conditions
2.1. AGOOD.DESIGN allows all users to purchase products (hereinafter the "Products") offered on its Site. The Site allows purchases only to users that:
a) Being a natural or a legal person, legally represented, having read and accepted the section on privacy policy, have correctly filled in the registration form as per paragraph n.3;
b) Have read and accepted the General Conditions before the purchase;
2.2 AGOOD.DESIGN shall retain the right to prevent the use of our Site to those who act in breach of these Ecommerce Terms and Conditions.
2.3 Any changes and/or new clauses shall come into force upon their posting in the General Conditions on the Site.
2.4 Should any changes occur, the applicable version of the General Conditions shall be the one posted on our site when the Client sends the purchase order summary (hereinafter "Purchase Order"). Therefore, may we suggest users to visit this section regularly, in order to verify the updated version.
2.5 Should Clients refuse to accept the changes in our General Conditions, they shall refrain from purchasing products on our Site and may be entitled to ask for cancellation of their registration.
3. Client Registration
3.1 In order to be able to purchase products on the Site it is necessary to go through a registration procedure.
3.2 Getting registered allows the Clients to avoid writing their personal data each time they want to purchase a product. It also allows for monitoring shipments, processing claims and returns.
3.3 In order to safeguard quality and security of our ecommerce platform, we retain the right to refuse a new registration or to cancel an "account" at any time, should it be involved in illicit activities.
3.4 Should you fail to accept our General Conditions, you will not be able to purchase products on our portal.
3.5 Clients can register by filling in our registration. In either case, Clients will need a password to log in, that can be changed at any time. The registration will be confirmed via email, that we will send to the email address provided by the Client. Username/email address and password will be required by Clients to access our platform.
3.6 All Registration information is personal and cannot be given to third parties.
3.7 Registration Information can be changed by Clients at any time. Should Clients believe that their credentials have been stolen, lost or misused, they are required to inform AGOOD.DESIGN.
3.8 By registering Clients are required to provide correct and true data and accept liability for any false or fraudulent information, and for all kinds of behaviour, which might be prosecuted. Clients also accept to keep AGOOD.DESIGN harmless from any sanctions, compensation requests linked to and/or deriving from any breach of registration rules. Clients are responsible for accessing their own account by using the Login credentials assigned to them. They are also liable for any damage or prejudice caused to our platform performed via their Login Credentials.
3.9 Any activity performed through a set of Login Credentials shall be considered as carried out by the Client with whom those Login Credentials are associated with.
3.10 All registrations shall be carried out by using legally active email addresses. Any profiles created with the email address belonging to a different person, or a temporary email, an email address already in use or a non-validated email address, may not be accepted. The registration procedure may not be finalised or, if finalised, the profile may be cancelled with no previous notification.
4. Information about Goods for Sale
4.1 The Goods for sale on the Site are a number of items created by Manufacturers acting in the furniture, architecture and construction industry (hereinafter the "Manufacturer"). Their trademarks should be visible on our Site next to each Product for sale.
4.2 The following information on the Goods for sale form an integral part of the sale contract between AGOOD.DESIGN and the Client: the General Conditions, trademark, product name, its variants, price, availability, shipping costs, payment terms.
4.3 All images and descriptions of products posted on our site are provided by AGOOD.DESIGN only for trusted Manufacturers, however product images can be indicative in nature. In case of any grave discrepancies the Client has the right to terminate the contract or to a price reduction.
4.4 All prices on the Site are indicated in Euro (€), unless differently specified in the Product data sheet. All prices on the Site are VAT included. Shipping costs are calculated according to the delivery place location and are listed separately. In the event that, in order to ship the purchased product, there are additional shipping costs that were not calculated in the order, these will be requested subsequently in an email to the Client. Client will have the option of not accepting such costs by cancelling the order. Delivery times indicated correspond to a minimum and maximum estimated delivery dates.
4.5 Goods for sale on the site may have limited quantities or may be available for a limited time. Clients must always check for availability next to each Product.
5. Seller
5.1 Items are sold and shipped by AGOOD.DESIGN and can be shipped directly from Manufacturer to Client.
6. Purchase order procedure and payment methods
6.1 Clients can buy one or more products posted on the Site by clicking on the button "Purchase" or a button “Add to cart”. Once all the desired articles are in the cart, the Client can buy the Products by clicking on the button “Checkout”.
6.2 During the purchasing procedure Clients can add their personal data, shipping address of the goods, data for possible invoicing, selected payment method, authentication credentials for payment. After filling in the form, Clients have the chance to check and edit the data. Once data are validated, Clients can finally send the Order (hereinafter "Purchase order") by clicking on the button "Buy".
6.3 The order placed by the Client will be considered as an offer to purchase, valid for the items listed in the order. The Client shall receive an "Order Confirmation" email in case of payment by Paypal or credit card, or a "Order Summary" email, in case of payment by bank transfer. The automatic emails will state that the order has been successfully transmitted to our systems, and do not not constitute acceptance of the offer, which will be completed only upon verification of data and availability of the products required. The purchase contract will be finalized only when the item(s) are labeled as "Processing" in the client's reserved area "Orders", available on the website.
6.4 Sending a Purchase Order is an irrevocable commitment by the Client to perform a purchase. It can be put under scrutiny only when provided for by the Law and regarding the "Right of Withdrawal" as per paragraph n.12.
6.5 All Purchase Orders are recorded on the platform and Clients can see them at any time by accessing the Site under the section named 'My Orders'. Once the Purchase Order has been sent, Clients shall receive an Order Recap in their mailbox, at the email address provided in the Registration Form. The Order Recap shall bear all the elements of our contract, such as: product specifications, its price, selected payment method, shipping costs, delivery time. Nevertheless, Clients are advised to keep the email received as proof of their purchase, by recording it on electronic media.
6.6 The payment can be made via Apple Pay, Paypal, Credit Card (via PayPal) or via Bank Transfer.
6.7 In case of payment by credit card, the Client shall receive an "Order Confirmation" email to state that the order has been correctly transmitted and the payment has been successfully received. All payment information input by the Client in financial circuits (credit card number, security codes) is managed through a SSL (Secure Sockets Layer) Protocol connection and shall not be recorded in our systems in any way.
6.8 In case of payment by bank transfer, the Client shall receive the "Order Summary" via email, which lists all the purchased items and includes instructions to pay via bank transfer. After AGOOD.DESIGN has verified that the relevant amount has been credited on its bank account, the Client shall receive the "Order Confirmation" email.
6.9 In case of payment by bank transfer, verification cannot take longer than 5 (five) days from the payment order sent by Clients to their bank. Clients can speed up this process by sending a bank transfer receipt to the following email address: we@agood.design
6.10 Should AGOOD.DESIGN fail to receive payment (via credit card or via bank transfer) within 15 days from the date of the Purchase Order, it shall reserve the right to cancel the order.
6.11 If, due to unspecified errors in the platform or other drawbacks, the price indicated in the website is lower than the correct selling price of a product, AGOOD.DESIGN will contact the Client to verify his/her willingness to complete the purchase at the correct price. If not, the order will be canceled and refunded within 14 calendar days through the payment method chosen by the Client for the first transaction. Equally, if the correct price of a product is lower than the one stated on the website, AGOOD.DESIGNwill charge the Client only for the lower price and will return the surcharge to the Client within 14 calendar days.
6.12 AGOOD.DESIGN retains the right to reject, at its sole discretion, any purchase order coming from any user, that might seem peculiar in relation to the price applied, the quantity of items purchased or frequency of performed purchases.
6.13 It is hereby agreed and stipulated that AGOOD.DESIGN shall start all Order processing operations just upon receiving the confirmation of payment by the Client.
7. Invoicing
7.1 Clients shall request specific fiscal or accounting documents during the Purchasing Procedure. In particular, legal persons may specify their VAT number and require the invoice for their Purchase Order to be sent by AGOOD.DESIGN via email. Due to administrative reasons, the issuance of purchase invoices requested after the order may not be guaranteed.
7.2 All invoices shall be issued as per the information provided by the Client in the Purchase Data section of the Site. For this reason Clients are advised to verify such information thoroughly.
8. Order Cancellation
8.1 Clients wishing to cancel their Purchase Order shall proceed within 24 (twenty four) hours from the order issue date. Later Clients will be allowed to cancel only those orders waiting for payment. It is also possible the full or partial cancellation of the ordered articles is still not accepted by AGOOD.DESIGN.
8.2 Cancellations requested by Clients as per paragraph n. 8.1 may entail additional costs. AGOOD.DESIGN will refund the Client with the amount paid minus any payment processing charges or any other charges that may have been incurred between the time of ordering and cancellation.
9. Refunds for Unavailable Items
9.1 Items for sale may suddenly become unavailable due to them being sold out. This might happen even after the Purchase Order registration. Should a product become unavailable, the Client shall be informed either by phone or by email within 20 (twenty) days from the Order date, and the Purchase Order shall be modified only with regard to the unavailable product.
9.2 Should a Client have already paid for the unavailable item, AGOOD.DESIGN shall refund the sum paid by the Client, including shipping costs, within 14 (fourteen) days starting from the date the Client receives the communication advising the unavailability of the purchased product. The Client shall be informed by email about the exact amount refunded. This amount will be credited to the Client using the same payment method chosen by the Client to perform the relevant purchase, or via bank transfer.
9.3 AGOOD.DESIGN shall not be liable for any delays in the crediting of refunded sums that are due to the banking houses used by Clients to perform payment.
10. Terms of Delivery
10.1 Deliveries shall be made at the postal address provided by Clients when performing the purchase procedure and recorded in the Purchase Order. Therefore, Clients are responsible for the address provided. Sellers shall not be liable for any mistakes related to shipments or wrong delivery of products, due to mistaken or incomplete information provided by Clients when filling in their Purchase Orders.
10.2 AGOOD.DESIGN delivers worldwide. However, some products may not be available in all geographic areas.
10.3 If the ordered product is:
10.3.1 available in the warehouse, after receiving the payment, the AGOOD.DESIGN starts organizing the delivery process in order to send the product in the shortest possible time.
10.3.2 in a specific package and is not available in the warehouse, after receiving the payment, AGOOD.DESIGN starts communication with the manufacturer specifying the production terms for such order and coordinating further processes of it with the Client by phone or electronic notification.
10.4 When goods are ready, deliveries are made by means of the most appropriate courier service related to the type of goods and shipping area. Indicatively, the shipment lead time vary from 3 to 9 days for European countries and from 10 to 15 days for other destinations. However, justified exceptions are possible.
10.5 Delivery times will be informed to the Client by the Seller as a time period with a minimum and maximum estimated delivery date. Should the Client not receive this information within 48 hours of issuing the order, they must inform AGOOD.DESIGN about it.
10.6 Any delays due to Credit Card payments and days elapsing from the bank transfer order by the Client and its finalisation shall not be included in the Delivery Time unless due to Seller. Delivery times are approximate and could not correspond to the date communicated in the Order Confirmation sent to the Client via mail.
10.7 Clients hereby acknowledge and accept that products purchased from different Manufacturers in one Purchase Order necessarily entail different delivery times and costs for each product. Clients are kindly invited to always contact AGOOD.DESIGN via e-mail to specify the delivery times.
10.8 Clients hereby acknowledge and accept that when all products included in one Purchase Order belong to the same Manufacturer, items might be shipped and delivered in different ways and times, according to availability and manufacturing lead time of each one.
10.9 Unless otherwise specified, AGOOD.DESIGN’s shipping policy provides delivery to the Client at street level. AGOOD.DESIGN does not deliver items in apartments nor provide product installation services. All exceptions shall be negotiated before the Purchase.
10.10 Products can only be delivered to the Client or to a person bearing full confidence of the buyer and acting as Consignee on his behalf. The Client or the Consignee shall check that packaging is pristine and clean at delivery time and that the Products received coincide with the ones listed in the relevant Purchase Order.
10.11 The risk of loss or damage to the goods, for reasons not attributable to AGOOD.DESIGN, is transferred to the Client when the Client, or a third party by the Client designated and other than the Carrier, physically comes into possession of the good.
10.12 AGOOD.DESIGN shall not be liable for damages to the products or for any shipment delays occurred after collection of the products by the Carrier.
10.13 Should the Client or the person acting as Consignee on behalf of the Client find that products have visible defects, such as wrong number of packages, or lack of integrity of packaging, the Client or the Consignee shall immediately advise this by writing it in the shipment documents provided by the Carrier. Moreover, the Client or Consignee shall contact AGOOD.DESIGN on the platform and also by registered post within 3 (three) working days after the anomaly is found.
10.14 When the countries are different, additional customs duties may apply at the time of delivery. In such cases the product data sheet shall bear clear information on this issue. Customs policies vary considerably from Country to Country. Clients are kindly advised to contact their Country Customs Agency in order to verify if any ancillary tax or duty shall apply.
10.15 AGOOD.DESIGN shall not be deemed liable for any delays in shipment or deliveries due to: national or local bank holidays, strikes, riots, natural disasters, accidents, theft or robbery. Should the force majeure event persist for more than 3 (three) months, the Order shall be automatically cancelled.
10.16 Any delivery delays within 30 (thirty) days do not entitle the client to refuse the delivery of the products, nor to claim for any sort of compensation or indemnity. In the event that a reliable delivery date can not be communicated to the Client, AGOOD.DESIGN reserves the right to cancel the order at no extra cost for the Client, and proceed with a full refund using the same means of payment of the initial transaction.
11. Product Replacement or Return in case of Discrepency
11.1 Should Clients find that there are problems with the products received, they have the right to directly contact Customer Care Service, within 3 (three) days from delivery, in order to advise any discrepancies with their Order, which may be wrong items, damaged items, defective items or items with missing parts.
11.2 Any returned item shall be replaced.
11.3 The return file is open upon reception of a written complaint sent by the Client, which may include photos of the damage claimed.
11.4 When a product is returned, it is the Client's responsibility to package the item, and all its parts, correctly inside the original packaging material in order to avoid damages.
11.5 The replacement product manufacturing process and its shipment shall start upon reception of the returned product.
12. Purchasing gift cards on AGOOD.DESIGN website
12.1 Gift cards are non-refundable and cannot be redeemed for cash.
12.2 Gift cards cannot be used to purchase other gift cards.
12.3 Gift cards are valid for one year from the date of purchase. After one year, any remaining balance will be forfeited.
12.4 Gift cards cannot be replaced if lost or stolen, so please keep the gift card code safe.
12.5 Gift cards can be used to purchase any product or service on AGOOD.DESIGN website, including sale and clearance items.
12.6 If the total cost of the purchase exceeds the value of the gift card, the remaining balance must be paid with a valid payment method.
12.7 Gift card purchases are subject to verification and approval before the gift card code is delivered to the recipient's email address.
12.8 Gift cards and their use are subject to these terms and conditions, as well as the general terms and conditions of AGOOD.DESIGN website.
12.9 AGOOD.DESIGN interiors reserves the right to modify these terms and conditions at any time, without prior notice.