Right of Withdrawal.
If the Client is a Consumer, as defined in the Code of EU Online Rights and the Directive 2011/83/EU of the European Parliament, he/she can exercise the right to withdraw from a Purchase Contract (hereinafter "Right of Withdrawal"), without providing any reason. This shall also entail no penalties.
The right of withdrawal can include all purchased goods (complete withdrawal) or only part of them (partial withdrawal).
In order to exercise the right of withdrawal, Clients shall send a withdrawal communication within 14 (fourteen) days starting from the day the products are physically delivered to a Client or to a Consignee acting on behalf of the Client, and either subject signs the delivery note thereby accepting the goods. The Client is free to withdraw in his own words, provided his/her statement desribing his/her decision to withdraw is unequivocal or to use the Withdrawal Form. The withdrawal information should be sent as follows, at the Client's discretion:
Registered post to: AGOOD.DESIGN interiors, GOLDNBEE SIA, Jauna Mezaparka 36-2, Riga, LV-1014(Latvia)
email : we@agood.design
The right of withdrawal shall not be applicable to the supply of goods made to the consumer’s specifications, i.e., non- prefabricated goods made on the basis of an individual choice of or decision by the consumer.
When Clients correctly exercise their right of withdrawal, they will receive an email message at the email address provided when registering. This email shall bear all the necessary instructions in order to return products: file number, how to label packages and where to send the packages (or the contact numbers of a forwarding agent with whom Clients can arrange the pickup).
The address where the goods are to be returned is: AGOOD.DESIGN interiors, GOLDNBEE SIA, Jauna Mezaparka 36-2, Riga, LV-1014 (Latvia)
The Product/s shall be returned to the Seller not later than 14 (fourteen) days after having informed the Seller about his/her the decision to withdraw from the purchase. The postmark date will determine the real posting date, alternatively, the collection date by the forwarding agent shall be considered as the return date.
If the Client has exercised his right of withdrawal in accordance with the provisions set forth in these terms and conditions, the Seller will fully reimburse all payments received from the Client, including shipping costs. The reimbursement will be carried out using the same means of payment as the Client used for the initial transaction, without undue delay and, in any event, not later than 14 (fourteen) days from from the day on which we are informed about the Client's decision to withdraw from his/her contract. The Supplier may withhold reimbursement until the goods are received back or the Client has supplied evidence of having sent back the goods, whichever is the earliest.
The Client will have to bear the direct cost of returning the goods.
If the goods, by their nature, cannot normally be returned by post, please find below the shipping costs estimated, by product type:
- Bulky items (e.g., sideboards, sofas): €700
- Small items, up to 15kgs: €100
The goods shall be returned in resalable conditions, preferably their original packaging and together with all accessories. Clients are liable for any diminished value of the goods when these are handled differently from the provided instructions regarding verification of an item's nature, features and function. Should this happen, the Seller reserves the right to require a refund from the user due to the decrease in value of the product. Therefore, even if the law in force does not oblige the Buyer to purchase an insurance policy on the goods returned, when exercising the right to withdrawal, may we suggest that Clients acquire one.